Help Us Help You!
By submitting a clear and accurate support ticket, you are helping the Kenna Support team identify the issue you have encountered, where you have encountered it, and more. This information can drastically reduce the time to resolution.
The Kenna Support team can handle detailed, clearly-written requests more quickly and efficiently in comparison to requests that are obscure or lack the necessary information and specific steps to reproduce the issue.
Before Submitting a Support Ticket
Kenna has multiple resources available to assist you in solving an issue without enlisting the help of Kenna Support. We find that many of the support tickets logged are resolved by a simple search through the documentation.
This article outlines all resources available to you, which you can search before contacting us and saving yourself time. These are the same resources we use to answer many of your support tickets.
Here are some of the key resources Kenna makes available to you:
The search function on the Kenna Help Center helps you discover a vast array of help articles using keyword(s). This should always be your first stop when you encounter any issue. Additionally, the Help Center enables you to submit a request or sign in to view your existing tickets.
Here, you can find articles, case studies and white papers, to name a few. These contain valuable information such as the data science behind the scenes, current topics in the vulnerability management world, and helpful pointers for improving your vulnerability management program.
For users who prefer to use APIs over UIs, our API documentation page outlines the many things you can do with our API. We are continually adding capabilities here, so check back often!
Kenna Defenders is our online community with valuable resources such as product forums, technical training, tips and best practices, and discussions among our customers. The forums are monitored by Kenna’s own technical staff and field personnel, along with members of the Kenna community, which include our customer champions and leaders. If you have not yet signed up for Kenna Defenders, please send an email requesting access to email@example.com and include your name, email, company, and title.
The Kenna Security YouTube channel is a great source for short videos on what Kenna does.
Our website provides you detailed information around the products available, along with interesting information on our customers, contact information, and other general company details. If you have any general questions around our products or the company, look no further.
Couldn’t Find It?
If you have exhausted the above options, it is likely you need to log a support ticket. Refer to the Submit a Sensational Support Ticket article for further assistance. The Kenna Support team is happy to assist you.