Kenna Support Resources

Help Us Help You!

By submitting a clear and accurate support ticket, you are helping the Kenna Support team identify the issue you have encountered, where you have encountered it, and more. This information can drastically reduce the time to resolution.

The Kenna Support team can handle detailed, clearly-written requests more quickly and efficiently in comparison to requests that are obscure or lack the necessary information and specific steps to reproduce the issue.

Before Submitting a Support Ticket

Kenna has multiple resources available to assist you in solving an issue without enlisting the help of Kenna Support. We find that many of the support tickets logged are resolved by a simple search through the documentation.

This article outlines all resources available to you, which you can search before contacting us and saving yourself time. These are the same resources we use to answer many of your support tickets.

Here are some of the key resources Kenna makes available to you:

Kenna Help Center 

The search function on the Kenna Help Center helps you discover a vast array of help articles using keyword(s). This should always be your first stop when you encounter any issue. Additionally, the Help Center enables you to submit a request or sign in to view your existing tickets.

Kenna Resources 

Here, you can find articles, case studies and white papers, to name a few. These contain valuable information such as the data science behind the scenes, current topics in the vulnerability management world, and helpful pointers for improving your vulnerability management program.

API Documentation 

For users who prefer to use APIs over UIs, our API documentation page outlines the many things you can do with our API. We are continually adding capabilities here, so check back often! 

Public Cisco Community Security Space

In the public community, you can do the following things:

• Search forums and information under a variety of Security topics

• Connect with other Kenna customers – and a broader group of Cisco Secure Customers

• Participate in discussion forums to ask questions and learn from your peers 

Private Kenna Security Customer Community 

The private Kenna Community has many of the same benefits as the public community, except it is private and not publicly searchable. In the private community, you can do the following things:

• Start new discussion threads on Kenna-specific topics using the labels available

• Connect with other Kenna Users and subject matter experts (SMEs) on use cases, best practices, and product questions

• Find out about recent releases and upcoming power user webinars

To learn more about the previously described communities and how to join them, go to The Cisco Community for Kenna Customers.

Kenna Security YouTube Channel 

The Kenna Security YouTube channel is a great source for short videos on what Kenna does.

Kenna Security Website

Our website provides you detailed information around the products available, along with interesting information on our customers, contact information, and other general company details. If you have any general questions around our products or the company, look no further.

Couldn’t Find It?

If you have exhausted the above options, it is likely you need to log a support ticket. Refer to the Submit a Sensational Support Ticket article for further assistance. The Kenna Support team is happy to assist you.